Effective Date: 7/19/2025 (UPDATED)
At Elite Grout, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you provide when using our website or submitting your information through platforms like Facebook Lead Ads.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you:
- Fill out a contact or quote request form on our website
- Submit your information through a Facebook Lead Form
- Communicate with us via phone, email, or SMS
This information may include:
- Full Name
- Email Address
- Phone Number
- Address (optional, if provided)
- Service needs or project details
2. How We Use Your Information
We use the information we collect for the following purposes:
- To follow up with you regarding your inquiry
- To schedule appointments and provide free quotes
- To improve our customer service and offerings
- To communicate with you via email, phone call, or SMS regarding your request
We do not sell, trade, or rent your personal information to any third parties.
3. Lead Collection via Facebook
We also collect leads through Facebook Lead Ads. When you submit your information via these forms, it is securely transmitted to us through Facebook’s platform and treated with the same care and confidentiality as information submitted through our website.
4. Data Security
We implement reasonable security measures to protect your information from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Choices
You may opt out of receiving follow-up messages from us at any time by:
- Replying “STOP” to SMS messages
- Clicking “Unsubscribe” in any email communication (if applicable)
- Contacting us directly via email or phone
6. Third-Party Services
We may use trusted third-party services (such as CRMs or scheduling tools) to manage your data for the purposes outlined above. These services are contractually obligated to keep your information secure and confidential.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Elite Grout
elitegroutt@gmail.com
